Quality

ISO 9001 is the most widely used management system standard worldwide and is the international benchmark for Quality Management System Certification.

According to ISO 9001, the adoption of a Quality Management System is a strategic decision by the Organisation, i.e. taken at the highest level of decision-making to serve a specific purpose and achieve results.

By addressing the ability to meet customer needs and expectations, increasing customer satisfaction through a management system and improving the overall performance of the organisation, ISO 9001 is based on the fundamental purpose of an organisation’s existence.

ISO 9001 adopts a process approach, which incorporates the PDCA cycle of continuous improvement, and integrates risk-based thinking, enabling not only customer loyalty but also the competitiveness of the organisation based on the pillars of sustainability.